RockAuto Reviews
RockAuto has an overall rating of 3.3 based on 644 reviews. Customer feedback on RockAuto is mixed: RockAuto reviewers highlight positive aspects like wide selection of auto parts, competitive pricing, user-friendly website, fast shipping, which strongly appeal to DIY auto repair enthusiasts and professional mechanics. However, RockAuto is often criticized for its customer service issues, shipping delays, complicated return process, occasional part compatibility problems.
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All RockAuto Reviews (644)
paula-Macias
May 24, 2026
"Warranty Help Was a Drag"
I bought a part from RockAuto and it ended up failing while it was still under warranty. When I reached out, I kept getting the same canned replies and had to fill out forms that didn’t really lead anywhere. It felt like they were just dragging that whole thing out and hoping I’d stop trying. No real support, no simple replacement, just a frustrating experience overall.
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CatherineCobb_11
May 20, 2026
"Return was waaay easier than I expected"
I ended up ordering the wrong part and had to send it back, which I was dreading. But the whole return process was suuuuper simple. I just printed the info, shipped it out, and got my refund without any hassle. Thought it was going to be a big pain, but it really wasn’t...
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TonyaBattles
May 18, 2026
"I ordered a couple parts from RockAuto…"
I ordered a couple parts from RockAuto and when the box showed up, it was beat up. One of the parts was basically just loose inside with barely any padding. Luckily nothing was actually broken, but it definitely looked like it came close. And it’s not even about the box looking rough — I get that shipping can be hard on packages. It’s more that for car parts, I’d expect them to be packed a little more securely. The prices are fine, but the packaging makes me hesitant to order again anytime soon.
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JamesNeese
May 17, 2026
"Return process was frustrating"
I accidentally ordered the wrong part, which was on me, but trying to return it turned into a hassle. I’ve dealt with parts orders before, so I know mistakes happen, but having to pay for return shipping made it feel like I lost money just trying to fix a simple mix-up.
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hello_lawerence732
May 13, 2026
"The parts showed up in good…"
The parts showed up in good shape, so no complaints there. The only thing was the delivery estimate was off by two days, and that’s kind of annoying when you’re trying to plan repairs. Seems like shipping estimates are never actually right, but at least everything arrived okay in the end.
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MadelineCockrell_09
May 11, 2026
"I like that I can look…"
I like that I can look back and see my old orders, which is useful. The only thing is the login process can be annoying sometimes. I’m not sure if it’s just me or the app acting up, but it doesn’t always feel as smooth as it should...
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derek_Freeman84
May 06, 2026
"Finding parts feels harder than it should"
RockAuto usually has the parts I need, but i feel like I have to work way too hard just to find them. The menus aren’t impossible to use, but they’re cluttered and kind of outdated, so I end up clicking around forever like it’s somehow on me to figure out their maze. I usually get there in the end, but it really shouldn’t feel this frustrating just to buy a part.
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cora1982
May 03, 2026
"Parts fit fine, shipping was a bit much"
I grabbed a few parts and they seemed cheap, which was nice. They fit fine from what I could tell, no real issues there. The only thing is the shipping kind of added up more than I expected, so that was a little annoying.
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eleanor1992
April 30, 2026
"No Surprise Fees"
I really appreciated that there weren’t any surprise taxes or extra fees. Everything was just straightforward and exactly what I expected.
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hello_james000
April 26, 2026
"Stock info needs to be more accurate"
I ordered some brake parts because the site showed they were in stock, but two days later I got an email saying one of them actually wasn’t available. From the tone of the message, it kind of felt like this was just a normal thing and not a big deal, but it ended up being a hassle for me. I had to place another order from a different warehouse and pay extra shipping. The parts may be fine, but the site really needs better stock updates...
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tammy.Wilson
April 12, 2026
"I got my parts quickly, which…"
I got my parts quickly, which was great, but the tracking info was a little slow to update. I also would’ve appreciated clearer instructions or details along the way so I knew exactly what to expect
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brittany.Bermudez
April 07, 2026
"Same out-of-stock issue again"
I ordered parts that were listed as available, only to be told a few days later they couldn’t ship because they were actually out of stock. This has happened before, so it’s getting frustrating. If the parts aren’t in stock, just update the site so people don’t waste time waiting.
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Rose.sumpter
April 05, 2026
"Not many brands there to pick from"
I was looking to compare some of the more known brands for my car, but on RockAuto there just wasn’t much there. Mostly it was brands I never heard of, which made it kind of hard to trust what to buy. So after looking around a bit, I just gave up and ordered from somewhere else.
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deanbuteau5521
April 04, 2026
"Not the bargain it used to be"
This used to be my go-to spot for cheap parts, but lately, give me a break, once you add shipping, the prices are about the same as everywhere else, sometimes even higher. They still have a huge selection, which is nice, but it’s not always the great deal it looks like at first.
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Jackie-delatorre
March 27, 2026
"The parts themselves are good, and to be…"
The parts themselves are good, and to be fair, everything did arrive safely in the end. The downside was that international shipping took longer than I expected, and the tracking was a bit confusing along the way. Overall, not a bad experience, but it wasn’t totally smooth either. 3 stars.
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RICHARDS
February 19, 2026
"I ordered a reman alternator and paid…"
I ordered a reman alternator and paid the core charge upfront. Sending the old one back was easy enough since they provided the label, so no real issue there. I did have to wait about 10 days for the refund to finally show up, which was a little annoying, honestly. But to be fair, it did come back just like they said it would.
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MCKEE
February 08, 2026
"Fitment guide was wrong and the return was annoying"
I ordered the part based on their fitment guide, but it still didn’t fit my car. Trying to return it turned into a whole hassle, and I kept having to verify the same information over and over, which got really frustrating. Definitely not the smooth experience I was hoping for...
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rosa1995
February 08, 2026
"I was a little disappointed when the…"
I was a little disappointed when the box showed up damaged, which definitely put me in a bad mood for a minute. But the refund came through really quickly, so that made the whole thing a lot less frustrating.
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hello_summer406
February 05, 2026
"I ordered the wrong brake part. My fault…"
I ordered the wrong brake part. My fault. Started the return and figured it was going to be a whole thing, like most places. But RockAuto showed the refund processing fast. Then the money was back on my card in a couple days. No back-and-forth, no extra emails, no chasing anyone down. happy with how smooth it was
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annawright2845
February 01, 2026
"The email setup worked fine for me, I…"
The email setup worked fine for me, I didn’t run into any issues and everything came through like it was supposed to.
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RockAuto Q&A
I have a 2002 nissan xterra and i had put drum brakes on back and now they are worse then the old ones anyone else have this problem
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Why do you not allow my order to be held for pick up ? it is my part .i paid for it. now they get stolen because you don't allow fedex to allow me to
Tristan.Steeves
November 23, 2020
“No kidding - just ran into this problem myself. THen, after huge delays the product arrived damaged. It was a set of headlamp assemblies. I had to pay to ship the other one back when I refused to accept a replacement.”
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Como diablos resuelvo esta orden mal despachada? #-141238374
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Como diablos resuelvo mi problema de piezas mal despachadas. #141238374
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Order #126783405, where is it, why have i not received it?
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